Privacy Policy
Miza Home Security is committed to the protection of the personal information of its customers and other persons who may have dealings with Miza Home Security.
Miza Home Security is governed by the Privacy Act and has put in place procedures and policies to ensure protection of your personal information.
1. Personal Information Collected
Miza Home Security generally collects information from you by telephone, website or quote forms. The information collected includes:
- your name
- address
- email address
- phone numbers (for contact purposes)
- order details
- billing and delivery addresses and other incidental information required for ordering, payment and delivery of Miza Home Security products.
The information is collected for the purposes of responding to your queries, supplying you with requested information on products and the ordering and delivery of products to you. If you provide incomplete or inaccurate information, we may be unable to process your orders or it may affect delivery of products to you.
If you consent, we may also use your personal information to keep you informed about special offers, sales or new products offered by us. If you do not wish to receive this information, you may advise us at any time.
We may subscribe you to our email mailing list. You may opt out of this mailing list at any time by contacting us and advising your wish to do.
2. Disclosure of Personal Information
Miza Home Security treats all information held about customers as strictly confidential. Information about customers is not sold, rented or traded for any purposes. Miza Home Security does not disclose information about you unless:
- the disclosure is required by law;
- the disclosure of the information is necessary to obtain legal or accounting advice to protect Miza Home Security’s interests or your interests. Our solicitors and accountants are under an obligation to keep such information confidential;
- the disclosure is necessary for debt recovery functions;
- disclosure is necessary to conduct appropriate checks for credit-worthiness and for fraud;
- you have consented to our disclosing the information about you.
3. Security of Personal Information
Miza Home Security is committed to ensuring that your personal information remains secure. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.
Miza Home Security endeavours to ensure all information it holds is up to date and accurate. We encourage you to advise us of any changes in your personal information details held by us and we will use all reasonable efforts to keep your personal information up to date and accurate.
4. Access to Information
You can request Miza Home Security to provide you with access to the personal information we hold about you at any time. You can contact Miza Home Security either by telephone or in writing or by email. If we are unable to provide any part of the personal information we hold about you, we will let you know why.
5. Use of our Website
For statistical purposes, we collect information about the use of our website. This includes information about the number of visits to the site, what pages were viewed, the length of each visit to the site and the previous website visited. No personal details are collected as part of the statistical information.
We use third-party pixels and similar tracking technologies (such as those provided by Facebook, Google, and others) on our website. These pixels collect information about your interactions with our site, such as pages visited, actions taken, and your device or browser type. This information may be used for purposes including analytics, advertising, and conversion tracking.
These third-party service providers may use cookies, web beacons, or similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads.
By using our site, you consent to the use of these technologies in accordance with this Privacy Policy.
6. Complaints Handling
If you have a complaint about the way we have handled your personal information, please contact us to discuss the complaint with our privacy officer. Alternatively, you may put the complaint in writing. We will respond to your complaint quickly. If you are not satisfied with our response to your complaint, then you may contact the Privacy Commissioner. Contact details for the Privacy Commissioner are available on the Privacy Commissioner’s website on www.privacy.gov.au.
7. Retention of Personal Information
Information about customers is indefinitely stored by us, in order that we are better equipped to serve you and keep you up to date with any new product or information we feel will be of interest to you, or to assist you with warranty requests. We do not pass this information onto a third party, except for our supplier Prowler Proof, who keeps some of this information within their system, to assist with servicing warranty requests. This information is held under Prowler Proof’s Privacy Policy.
8. Sale of Business
If the company sells the whole or substantially all of its assets at any time, the new owner of the business will receive the personal information we hold about you for the purpose of continuing to conduct the business.